Account & support
Your login details, setup help and contacting support.
How can I contact customer support?
Use the live-chat button on any page, email support@iptvz.net or call +44 7563 619832. Support is available 24/7 for setup, playback and account questions.
What information should I include when I contact support?
To help us answer faster, include: 1) your username (never your password), 2) your device model, 3) the player app and its version, 4) a screenshot of any error message, 5) what happened and what you have already tried.
How quickly will my issue be resolved?
It depends on the issue. Setup questions are usually solved in one conversation, while account or server-side issues can take longer. Support is available around the clock and keeps you updated until it's fixed.
Do you provide setup help?
Yes. Our device guides cover every supported device, and if you need personal help, the support team can walk you through the setup step by step over live chat or email.
Still stuck?
Our Assistant answers right away. If you need our team, open a ticket or start a live chat and a person replies.