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Important Notice – Connection Limit Policy

Your plan allows a set number of devices at the same time. Using more will stop your service, and repeated misuse can get your subscription suspended.

Want to watch on another device? Close the app on one of the others first. Connections and devices explained

What's the difference between credits, subscriptions and connections?

  • Credits are your balance. 1 credit = 1 month of service.
  • A subscription (a line) is what you create for a customer. It uses credits based on its length: 1 month = 1 credit, 3 months = 3, 6 months = 6, 12 months = 12, 24 months = 24.
  • A connection is one screen playing at a time. Each line plays on one screen at a time; a customer who wants two screens at once needs two lines.

Example: a 12-month line uses 12 credits. Your credits don't expire monthly: use them whenever you create or renew a subscription.

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