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Important Notice – Connection Limit Policy

Your plan allows a set number of devices at the same time. Using more will stop your service, and repeated misuse can get your subscription suspended.

Want to watch on another device? Close the app on one of the others first. Connections and devices explained

What picture quality do you offer: 4K, FHD or HD?

Most channels play in HD or Full HD (FHD), and many channels and titles are available in 4K where the source broadcasts in 4K.

For 4K you need:

  • A 4K device: for example a Fire TV Stick 4K Max, an Apple TV 4K or a 4K Smart TV
  • About 25 Mbps of internet speed or more (50 Mbps gives comfortable headroom)

Some channels are listed in more than one quality (for example HD and FHD). If a 4K or FHD version buffers, switch to the HD version: it uses less bandwidth.

Still need help?

Ask the assistant. If it can’t help, our support team takes over.

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