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Important Notice – Connection Limit Policy

Your plan allows a set number of devices at the same time. Using more will stop your service, and repeated misuse can get your subscription suspended.

Want to watch on another device? Close the app on one of the others first. Connections and devices explained

The TV guide is empty or shows the wrong times. How do I fix it?

  1. Wait for the first load. The guide can take 10 to 15 minutes the first time.
  2. Refresh the EPG manually in your player's settings.
  3. Set your device's date and time to automatic, and check the right time zone is selected.
  4. Clear the app cache, then refresh again.
  5. Use an Xtream Codes login instead of M3U for the best guide support. With M3U, check the EPG link from your email is added.

Some smaller channels have no guide data. If a major channel's guide is missing, let us know.

Still need help?

Ask the assistant. If it can’t help, our support team takes over.

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