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Important Notice – Connection Limit Policy

Your plan allows a set number of devices at the same time. Using more will stop your service, and repeated misuse can get your subscription suspended.

Want to watch on another device? Close the app on one of the others first. Connections and devices explained

My free trial login isn't working. What should I do?

  1. Check the trial is still active. The trial lasts 24 hours from activation, then the login stops.
  2. Check the details: type the server URL, username and password by hand, including http:// and the port. See login not working.
  3. Make sure you confirmed your email: the login is only sent after you click the confirmation link.
  4. One stream at a time: the trial includes 1 device, so close the app on other screens.

Still not working? Contact support with the email you used for the trial.

Still need help?

Ask the assistant. If it can’t help, our support team takes over.

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