Troubleshooting
Fix buffering, playback and login issues.
- Why does my IPTVZ stream keep buffering and how do I fix it?Buffering is almost always a network issue, not a problem with your subscription. The stream pauses to reload when your connection can't keep up with…
- My channels won't load or stay on a black screen. What should I do?Try these steps in order:
- The IPTV app keeps crashing or freezing. How do I stop it?Clear the app cache in your device settings (on a Firestick: Settings → Applications → Manage Installed Applications, choose the app, Clear cache)…
- I see "max connections reached" or my stream keeps stopping. Why?Your plan allows a set number of streams at the same time (connections). This message means your login is already playing on as many screens as your…
- Channels are slow to switch. How do I speed it up?Zapping speed depends mostly on your app and network. To speed it up:
- There's no sound or the audio is in the wrong language. What can I do?Check the volume and mute on the TV, the device and the app. Change the audio track: during playback, open the player's options and choose Audio or…
- How do I turn subtitles on or off?Subtitles are controlled in your player app. During playback, open the player's options (often the menu or OK button) and choose Subtitles or Text…
- My IPTV login is not working. What am I doing wrong?Almost every login problem is a small typo. Check these:
- The app says my subscription expired but I already renewed. How do I fix it?Your app is probably showing the old end date it saved earlier. Renewing keeps your login and adds the time on top, but the app doesn't always notice:
- Does my internet provider slow down IPTV? Should I use a VPN?Some internet providers slow down video traffic at busy times. Signs of throttling: buffering only in the evening or during big games, while speed…
- How do I test my internet speed for IPTV?Test on the same device you stream on, at the time you usually watch:
- My free trial login isn't working. What should I do?Check the trial is still active. The trial lasts 24 hours from activation, then the login stops. Check the details: type the server URL, username and…
- The TV guide is empty or shows the wrong times. How do I fix it?Wait for the first load. The guide can take 10 to 15 minutes the first time. Refresh the EPG manually in your player's settings. Set your device's…