My channels won't load or stay on a black screen. What should I do?

Try these steps in order:

1. Try another channel. If others play, the problem is that one channel: it may be off air for a moment.
2. Refresh the playlist in your player's settings (in TiviMate: Settings → Playlists → Update).
3. Clear the app cache and restart the app and the device.
4. Check your subscription is active: sign in and look at the end date under Subscriptions.
5. Remove the login and add it again from scratch. See how do I enter my login.
6. Test on another device or player. If it works there, the issue is the first app or device.

Still a black screen everywhere? Contact support with your username (never your password), your device and the channel names.