Skip to main content
Important Notice – Connection Limit Policy

Your plan allows a set number of devices at the same time. Using more will stop your service, and repeated misuse can get your subscription suspended.

Want to watch on another device? Close the app on one of the others first. Connections and devices explained

The app says my subscription expired but I already renewed. How do I fix it?

Your app is probably showing the old end date it saved earlier. Renewing keeps your login and adds the time on top, but the app doesn't always notice:

  1. Refresh the playlist or user info in the app's settings.
  2. Restart the app, or restart the device.
  3. If it still shows "expired", remove the login and add it again with the same details.

Check your renewal went through: you should have received an email with your new end date, and your account page shows it under Subscriptions. If the date isn't updated, contact support with your order number.

Still need help?

Ask the assistant. If it can’t help, our support team takes over.

Contact support
English
EnglishFrançaisSoonEspañolSoonItalianoSoon